Warranty Information
Last Updated: June 28, 2026
Jnetus, Inc. dba LabCals.com provides professional laboratory supplies, equipment, and consumables from manufacturers and suppliers. Warranty coverage varies by manufacturer, product type, and individual product terms. This Warranty Information page explains how warranty support is handled for products purchased through LabCals.com.
1. Manufacturer Warranty Coverage
Many products sold on LabCals.com may include a manufacturer warranty against defects in materials or workmanship under normal use. Warranty duration, coverage, and available remedies depend on the product and the applicable manufacturer or supplier terms.
When warranty information is available, it may be shown on the product page. Customers may also contact LabCals before purchase to confirm available warranty information for a specific product.
2. Warranty Limitations
Warranty coverage generally does not apply to damage caused by misuse, improper handling, improper storage, unauthorized modification, accidents, normal wear, contamination, use outside the manufacturer’s instructions, or consumable/disposable items unless the manufacturer provides specific warranty coverage.
Warranty eligibility is subject to the applicable manufacturer’s terms, product condition, and proper use of the product.
3. Warranty Claim Process
To request warranty support, please contact us at support@labcals.com within the applicable warranty period.
Please include the following information when contacting us:
- Order number
- Product name and SKU
- Serial number or lot number, if available
- Description of the issue
- Photos or videos showing the issue, if helpful
4. Review and Resolution
LabCals will review the request and, when applicable, help coordinate warranty support with the manufacturer or supplier. Depending on the manufacturer’s policy, the resolution may include repair, replacement, credit, or referral to the manufacturer’s warranty process.
Some products may require manufacturer approval or a return authorization before they can be returned. Warranty outcomes are subject to the applicable manufacturer’s warranty terms and product condition.
5. Contact Information
If you have questions about warranty coverage or need warranty support, please contact us at:
- Email: support@labcals.com
- Phone: (800) 910-1003
- Typical response time: 1–2 business days, Monday through Friday, excluding holidays.