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Privacy Policy

Privacy Policy

At LabCals.com, we prioritize the security and confidentiality of the data provided by our laboratory and industrial partners. This policy outlines how we collect, use, and protect your information when you visit our site or purchase laboratory supplies.

1. Information Collection

We collect information necessary to fulfill your orders and improve your experience, including:

  • Account Data: Name, institution/company name, professional email address, and phone number.
  • Transaction Data: Billing and shipping addresses, and purchase history.
  • Technical Data: IP address, browser type, and usage patterns via cookies to optimize site performance.

2. How We Use Your Information

Your data is used specifically for:

  • Order processing, fulfillment, and shipment tracking.
  • Communicating critical product updates or safety notifications.
  • Tax compliance and verification of resale certificates.

3. Information Sharing with Partners

To facilitate factory-direct delivery, we share necessary shipping information (name, address, and phone number) with our manufacturing and logistics partners. We do not sell your professional data to third-party marketing agencies.

4. Data Security

We implement industry-standard SSL encryption to protect your sensitive data during transmission. Payment information is processed through secure, PCI-compliant gateways and is never stored on our local servers.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting our data privacy team at info@labcals.com.

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    Essential Terms of Sale

    By completing your purchase, you acknowledge and agree to the following professional laboratory supply terms:

    • Professional Use Only: These products are intended for laboratory or industrial use by qualified professionals. The buyer assumes all liability for safe handling and regulatory compliance.
    • 48-Hour Damage Reporting: Due to the fragile nature of lab equipment, shipping damages must be reported with photographic evidence within 48 hours of delivery.
    • Direct Fulfillment: Items ship directly from our US-based manufacturing partners (Doba/TopDawg). Delivery windows are estimates and not guaranteed arrival dates.
    • Restocking Fees: Non-defective returns (if approved) are subject to a 15% restocking fee. Items must be unopened and in original factory packaging.
    • Final Sale: To maintain the safety and integrity of lab supplies, we do not accept returns for "change of mind" or buyer's remorse.

    For full legal details, please refer to our main Terms of Service and Refund Policy pages.