support@labcals.com
US1-800-910-1003

Shipping & Delivery Policy

At Jnetus, Inc. dba LabCals.com, we are committed to providing reliable order fulfillment and clear shipping expectations for professional laboratory customers. To offer a broad selection of laboratory equipment and supplies, we work with authorized U.S.-based distributors and manufacturers across our supplier network.

1. Order Fulfillment

Orders placed on LabCals.com are fulfilled through established U.S.-based distributors and manufacturers. Depending on product type, supplier location, and order composition, items may ship from different facilities within our supply network.

  • Multiple Shipments: If your order includes products sourced from different suppliers, items may arrive in separate packages and at different times.
  • Tracking Information: Tracking details will be sent by email once each shipment has been dispatched.

2. Processing Time

Orders are typically processed within 1-3 business days. Processing times may vary depending on supplier availability, order volume, product type, and verification requirements.

Certain specialized equipment, oversized items, or supplier-managed products may require additional handling time. Where applicable, product-specific timing may be noted on the product page or provided by our support team after the order is placed.

3. Shipping Methods

  • Parcel Shipping: Standard laboratory supplies and smaller items are generally shipped via UPS or FedEx to ensure reliable tracking and handling of sensitive equipment.
  • Freight Shipping: Oversized, heavy, or palletized items may ship by freight carrier. Freight deliveries are typically curbside or dock delivery unless additional services are arranged in advance.

4. Delivery Time

After shipment, delivery is generally completed within 4-5 business days within the United States. Delivery timeframes are estimates only and are not guaranteed.

5. Shipping Costs

Shipping charges are calculated in real-time at checkout based on the order contents, destination, and the carrier selected (UPS or FedEx).

  • Free Shipping: Free ground shipping is available on orders over $500 within the contiguous United States.
  • Real-Time Rates: Please note that shipping estimates provided on third-party platforms may vary slightly from the final discounted carrier rates calculated at our secure checkout.

6. Delivery Inspection

Please inspect your shipment promptly upon delivery. If a package arrives visibly damaged, note the damage with the carrier at the time of delivery whenever possible.

If you discover concealed damage or receive an incorrect item, contact us within 48 hours of delivery and include photos of the packaging and product so we can assist you promptly.

7. Shipping Questions

If you have questions about order status, shipping methods, or delivery timing, please contact our support team:

Email: support@labcals.com
Phone: (800) 910-1003

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    Essential Terms of Sale

    By completing your purchase, you acknowledge and agree to the following terms:

    • Professional Use: Products are intended for laboratory or industrial use. Customers are responsible for proper handling and compliance with applicable regulations.
    • Damage Reporting: Due to the nature of laboratory equipment, any shipping damage should be reported within 48 hours of delivery with supporting photos..
    • Order Fulfillment: Orders are fulfilled through established U.S.-based distributors and suppliers. Delivery timeframes are estimates and may vary.
    • Returns: Returns may be accepted for damaged, defective, or incorrect items. Approved non-defective returns may be subject to restocking conditions and must be unused and in original packaging.
    • Return Conditions: To maintain product integrity, certain items may not be eligible for return once opened or used.

    For full details, please refer to our Terms of Service and Return & Refund Policy.